Refund policy

Refund, Return & Cancellation Policy

Last updated: September 2, 2026

This Refund, Return & Cancellation Policy ("Policy") applies to purchases made through the SalesforceIsGood website, online store, and any associated sales channels operated by SalesforceIsGood ("Store", "we", "us", or "our").

Please read this Policy carefully before placing an order. By completing a purchase through the Store, you acknowledge that you have had an opportunity to review the product information, pricing, size information, shipping information, and the terms contained in this Policy.

Our products are prepared, processed, packed, and dispatched specifically in connection with customer orders. Accordingly, except where otherwise expressly stated in this Policy or required under applicable law, all completed purchases are considered final and are not eligible for cancellation, return, exchange, store credit, or refund merely because the customer has changed their mind or no longer wishes to retain the product.

1. General Refund Policy

SalesforceIsGood operates a no-refund and no-return policy for completed purchases, subject to the exceptions specifically described in this Policy and any rights that cannot legally be excluded under applicable law.

Once an order has been successfully placed and payment has been received, the customer should consider the purchase final.

We do not ordinarily provide refunds for reasons including, but not limited to:

Change of mind after placing an order
No longer wanting the product
Ordering the incorrect size
Ordering the incorrect color or design
Selecting an incorrect product
Personal preference regarding the appearance of the product
The product not matching the customer's personal expectations
Minor differences in color caused by screen, display, lighting, or device settings
Failure to review the product description before purchase
Failure to review the applicable size chart before purchase
Products that have been worn, washed, altered, damaged, or otherwise used after delivery
Delays caused by circumstances outside our reasonable control
Failure to accept or collect a shipment
Incorrect or incomplete delivery information supplied by the customer

The above examples are illustrative and are not intended to limit the general application of our no-refund policy.

2. Customer Responsibility Before Ordering

Customers are responsible for reviewing the information presented on the product page before completing an order.

This includes, where applicable:

Product description
Product images
Available colors
Available sizes
Size charts
Material and fabric information
Product specifications
Pricing
Shipping information
Estimated delivery information
This Refund, Return & Cancellation Policy

Because apparel sizing and fit can vary between individuals, customers should carefully review the applicable measurements before selecting a size.

Selecting a size based solely on the size normally worn from another manufacturer does not constitute grounds for a refund or return.

3. Size-Related Requests

We do not ordinarily accept returns or provide refunds because a customer has selected an incorrect size.

Customers are responsible for selecting the appropriate size using the measurements and information provided on the Store.

Differences in personal preference regarding how loose, fitted, oversized, or otherwise styled a garment appears do not constitute a product defect.

Accordingly, customers should carefully review the available size information before placing an order.

4. Change of Mind

Once an order has been placed, a customer may change their mind regarding the purchase. However, a change of mind does not automatically create a right to cancel the transaction or obtain a refund.

Where an order has already entered processing, fulfillment, packing, or shipping, cancellation may not be possible.

Any cancellation request received before processing may be considered at our discretion, but submitting a cancellation request does not guarantee that the order can be cancelled.

5. Cancellation Requests

Customers wishing to request cancellation should contact us as soon as possible at:

help@salesforceisgood.com

Cancellation requests should include the order number and the email address associated with the order.

Because orders may move through our processing and fulfillment systems quickly, we cannot guarantee that a cancellation request received after an order has been placed will be successfully processed.

If an order has already been processed or dispatched, the order may no longer be eligible for cancellation.

6. Incorrect Product Supplied

If we have supplied an item that is materially different from the item ordered, please contact us at help@salesforceisgood.com.

We may request photographs or other information reasonably necessary to establish the nature of the issue.

Where we determine that an incorrect product was supplied as a result of an error attributable to us, we will review the matter and provide an appropriate resolution in accordance with this Policy and applicable law.

Such resolution may include replacement of the affected product or another remedy where required or considered appropriate.

7. Damaged Products

Customers should inspect their order reasonably promptly after delivery.

If an item arrives visibly damaged, customers should contact us at help@salesforceisgood.com and provide relevant information, including photographs of the product and, where available, the external packaging and shipping label.

A report of damage does not automatically constitute approval of a refund.

We will review the information provided and determine whether the issue appears to have occurred before delivery, during transit, or after the product was received.

Damage caused after delivery through handling, washing, alteration, misuse, improper storage, or ordinary wear and tear is not considered shipping or manufacturing damage.

8. Manufacturing Defects

Nothing in this Policy is intended to exclude rights or remedies that cannot legally be excluded.

If you believe that a product has a genuine manufacturing defect, please contact help@salesforceisgood.com with your order details and appropriate supporting information.

We may request photographs, videos, descriptions, or other reasonable evidence to assess the reported issue.

Following review, we will determine the appropriate remedy based on the nature of the issue, the circumstances of the order, and applicable law.

A product will not necessarily be considered defective merely because its appearance, fit, color, texture, or characteristics differ from the customer's subjective expectations.

9. Normal Product Characteristics

Minor variations in printed products, fabric, texture, color, positioning, or finish may occur as part of normal manufacturing and printing processes.

Such variations do not necessarily constitute defects.

Similarly, differences between a product displayed on a customer's screen and the physical product may occur because of differences in device displays, brightness, color profiles, lighting conditions, photography, and other technical factors.

Such differences alone do not constitute grounds for a refund.

10. Used or Altered Products

Products that have been worn, washed, ironed improperly, altered, repaired, stained, damaged, or otherwise modified after delivery may not qualify for any return or replacement where a return or replacement would otherwise be available.

Customers should not attempt to repair or modify a product before contacting us regarding a suspected defect.

11. Unclaimed or Refused Shipments

If a customer refuses delivery, fails to collect a shipment, provides an incorrect or incomplete address, or otherwise causes a shipment to be returned to the shipping or fulfillment provider, the original order will not automatically qualify for a refund.

Additional shipping or handling costs may apply if a replacement shipment is requested and available.

12. Promotional and Discounted Orders

Products purchased using promotional codes, discounts, special offers, clearance pricing, or other promotional arrangements remain subject to this Policy unless the applicable promotion expressly states otherwise.

The existence of a discount does not by itself create a right to return or refund.

13. Gift Cards

Gift cards, where offered, are not ordinarily eligible for cancellation or refund except where required by applicable law.

Gift cards cannot ordinarily be exchanged for cash or transferred into another payment method.

14. Refunds

Except for circumstances specifically identified in this Policy or where a refund is required by applicable law, SalesforceIsGood does not provide refunds for completed purchases.

Where a refund is determined to be applicable, the refund will generally be processed using the original payment method used for the transaction.

The time required for the refunded amount to appear in the customer's account may depend on the relevant payment gateway, bank, card issuer, or other financial institution.

Once a refund has been initiated by us, delays caused by third-party payment providers or financial institutions are outside our direct control.

15. Store Credit

We do not ordinarily issue store credit in place of a refund.

Where store credit is specifically offered as a resolution for an eligible issue, the applicable terms communicated to the customer at that time will apply.

16. Exchanges

We do not guarantee exchanges for different sizes, colors, designs, or products.

Any exchange provided outside circumstances where an exchange is legally required will be considered on a case-by-case basis and may depend on product availability.

17. Shipping Charges

Original shipping charges are generally non-refundable.

Where a replacement or other remedy is provided because of an error attributable to us, the applicable shipping arrangements will be communicated to the customer separately.

18. Evidence and Verification

To protect customers and the Store from fraudulent or inaccurate claims, we may request reasonable information before approving a replacement, return, or refund where such remedy is available.

This may include:

Order number
Photographs
Videos
Product information
Packaging photographs
Shipping-label information
Description of the reported issue
Other information reasonably relevant to evaluating the claim

The submission of photographs or other evidence does not itself guarantee approval of a claim.

19. Fraudulent or Abusive Claims

We reserve the right to investigate claims that appear inconsistent, fraudulent, abusive, repetitive, or otherwise unreasonable, subject to applicable law.

Examples may include repeated claims concerning substantially similar issues, materially inaccurate information, manipulation or alteration of products, or other conduct suggesting misuse of the returns or refund process.

This provision does not affect any legitimate statutory consumer rights.

20. Legal Rights

This Policy is intended to describe our normal commercial refund and return practices.

Nothing contained in this Policy is intended to remove, restrict, or waive any consumer right, warranty, remedy, cancellation right, or other protection that cannot legally be excluded or limited under applicable law.

Where applicable law provides a mandatory right or remedy that conflicts with this Policy, the mandatory legal requirement will apply to the extent of the conflict.

21. Policy Changes

We may modify this Refund, Return & Cancellation Policy from time to time to reflect changes in our business operations, products, payment arrangements, fulfillment processes, or applicable legal requirements.

The version published on the Store at the time of the relevant transaction will generally govern that transaction, subject to applicable law.